Feedback
CX: Measuring and Improving Customer Experience
What is customer experience? Customer experience (CX) describes the relationship between a business and its customers across all customer touch points. That relationship is determined
Category: Feedback
Feedback
Net Promoter Score: How to Calculate NPS
What is Net Promoter Score? Net Promoter Score (NPS) is the standard for measuring customer loyalty. This is gauged by their likelihood to recommend your
Feedback
360 Reviews: Improving Staff Performance with Feedback
What is a 360 review? A 360 review is the process of evaluating an employee’s performance by collecting feedback from their peers, managers and subordinates.