We’re constantly working hard to improve our site features, services and user experience. This first update of 2018 rolls out an overhaul of the site design, the enhancement of existing site features, and a host of new support documentation. Below, you’ll find a list of our most prominent improvements and additions:
New User Interface
Site optimized for Mobile and Tablet devices.
Improved site design, which is cleaner and more accessible.
You are now able to access your billing information wherever you are on the site. See the ‘Billing’ tab at the top right of your page.
The Question Quick Menu (formerly the Cog Menu) format has been tweaked, for improved efficiency and clarity.
The ‘More’ section of the menu has been changed to ‘Settings’, to more clearly illustrate its functions and options.
Minimum number of answer choices
You are now able to set a minimum number of answer selections for respondents.
The question types this feature is available for are:
Multi-Choice (Single Select)
Picture Choice (Single Select)
Picture Choice (Multi-Select)
Note: Settings a min/max answer selection for Single Select question types would essentially change them into Multi-Select types.
Improved Printable Surveys
Print button name change to ‘Paper Form’.
Button moved from the top bar into the new sidebar menu.
Paper Forms now load faster.
Improved Paper Form format and design.
We’re currently working behind-the-scenes to prepare ourselves, and all of you, for the quickly approaching GDPR regulations.
‘What is GDPR?’ document can be found under the ‘Legal and GDPR’ section of the help system if you wish to learn more about this legislation, and what it means for us all.
New comprehensive tutorials and guides have been created to provide you with an extra level of support when using our site.
There are articles illustrating everything you can do, from building a project, to sharing and distributing, to analyzing and customizing reports.
You are now able to contact us through our Live Chat feature! Simply click the chat box in the bottom right, and get in touch. Our active hours are between 9am and 5.30pm (GMT), and we endeavour to respond to your query as soon as possible.
Billing History and New Account Manager
Visual design of the account manager has been improved.
Billing history is now accessible through the ‘Billing’ section of your account manager.
Invoices can now be found and accessed in your billing history.