Communication
Customer Communication: 3 Strategies for Success
What makes your business stand out within your competitive landscape in the eyes of your consumers? More often than not, winning over shoppers in 2020
Feedback
CX: Measuring and Improving Customer Experience
What is customer experience? Customer experience (CX) describes the relationship between a business and its customers across all customer touch points. That relationship is determined
Development
KwikSurveys Update: November 2019
NPS Question and Chart Use our new Net Promoter Score question type to easily measure customer loyalty, where your NPS score will be calculated automatically
Feedback
Net Promoter Score: How to Calculate NPS
What is Net Promoter Score? Net Promoter Score (NPS) is the standard for measuring customer loyalty. This is gauged by their likelihood to recommend your
Feedback
360 Reviews: Improving Staff Performance with Feedback
What is a 360 review? A 360 review is the process of evaluating an employee’s performance by collecting feedback from their peers, managers and subordinates.
Survey Design
How to Conduct Survey Research
Learning how to conduct survey research effectively not only enables you to collect high quality data, but also saves you time and money. All successful
Survey Design
How to Write Survey Questions
There’s lots to consider when thinking about how to write survey questions. From the question type you use, to question length and order. The best
Survey Design
12 Tips for Writing Survey Answers
Your survey answers are as important to collecting high quality data as the question you write. So, we’ve provided some tips on writing answers options
Survey Design
Survey Design Guide: Tips for Creating Effective Surveys
What is survey design? Survey design is the way a survey or questionnaire is created to maximize response rates and improve the quality of data
Survey Design
Survey Fatigue: Impact and Prevention
What is Survey Fatigue? Survey fatigue is where respondents become disengaged with a survey. It is also referred to also referred to as ‘Questionnaire Fatigue’,