KwikSurveys, as part of the Shout.com group, has a combined 2.5 million users since its inception, making it one of the largest survey providers in the world, and likely the largest in Europe.
Our market experience and high user volume has led to software that is highly refined.
Perfect software should be self-explanatory. With almost 3 million users we simply cannot afford for features to be poorly designed.
If just 1% of customers were confused by a feature, we would receive 30,000 support requests.
Extensive user testing, feedback and refinement are therefore core to our company values.
David has lead the company since its inception in 2002 and, as a career entrepreneur, drives our long-term business strategy. Recent involvements include online learning platforms as well as serving on the board of a digital marketing agency.
Luke joined KwikSurveys in 2014 and quickly rose to the position of CTO, exhibiting his talent for product development and design. He previously lead a team of developers for an event management platform.
Emma joined in 2009, leading KwikSurveys’ customer service team and managing client relations. Her notable experience in service delivery allows her to inform our customer experience strategy.
Evan joined KwikSurveys in 2017, having previously worked as a communications officer for a number of SaaS organizations in the UK. He now manages our outreach and public relations campaigns.
Confidentiality and privacy are the foundation of our business. We’re 100% EU owned and operated, and are bound by law (not via voluntary agreements) to comply with the highest standards of data privacy and security.
Our service is built around a modern Microsoft backed platform which are resilient to the most common forms of attack (e.g. injection, XSS).
Our main servers are located in France in a SOC type 2 certified datacentre based on ISO 27002/27005 security management and risk assessment standards. Regular encrypted backups are stored in Ireland. Physical access to servers is restricted to electronic card holders.
Your data is confidential. We never misuse or sell any data that we collect or hold on your behalf. Trust is everything in this business.
Problem Free Ltd.
47 Newfoundland Way
Portishead
Bristol
BS20 7FP
United Kingdom
Company number: 04602671
VAT: GB823579410
Problem Free Ltd.
47 Newfoundland Way
Portishead
Bristol, BS20 7FP
United Kingdom
Company #: 04602671
VAT: GB823579410
