Customer Communication: 3 Strategies for Success
March 2, 2020
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Use target criteria to create an audience for your survey and get the data you need.
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reports
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Additional users- as standard!
Additional team users included with most paid accounts.
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for training
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Consistent
branding
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Data segmentation
and comparison
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Multi-channel
distribution
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Mobile Surveys
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KwikSurveys’ responsive design allows the application to be used on any device.
Meaning you use the survey maker, analyze your results and create reports seamlessly across mobiles, tablets and desktops.
Intuitive Results
Customize and share reports
Responses to your survey are collected in real time, allowing for instant analysis. Identify trends in your data with powerful segmentation and cross-tabulation tools.
Create custom reports for multiple views on your data and publicize them for stakeholder access.
That moment you discover your data's stuck in an employee's personal account.
(...and you dismissed them last month!)
Don’t get stuck like this, create teams and consolidate data ownership with a Pro or Business subscription.
Organizations
Team Accounts
The Pro package and above come with additional users as standard, allowing you to share account features with your colleagues.
Each user will have access to a private dashboard, where they can make surveys, quizzes and forms of their own.
You’ll also be able to collaborate on projects and reports as a team.
EU warns US over enforcement of Obama-era Privacy ShieldBrussels has warned the Trump administration it has three months to comply with demands made under a landmark EU-US data sharing agreement or risk throwing the deal into jeopardy.
FINANCIAL TIMES
COMPLIANCE
GDPR compliant
The General Data Protection Regulation (GDPR) set new rules for the protection and processing of the personal data of EU citizens, and required all organizations interacting with that data to be compliant. We’ve set strict procedures for the management and security of your data, and strive to exceed the expectations of the GDPR.
However, many of our competitors are based in the US and operate under the Privacy Shield Agreement. This has been found to provide inadequate data protection for EU citizens, and creates uncertainty over the safety of your data in the future.
EU based servers
The introduction of the GDPR meant that any data concerning EU citizens must be stored within the EU, or with an approved cloud storage service.
KwikSurveys is completely EU owned and operated, our primary servers and database being located in France and backed up to Ireland. Physical access to the databases is restricted to electronic card holders. Our policies ensure that both the site and your surveys are not only GDPR compliant, but as safe as possible.
WAI-ARIA disability compliance
The Web Accessibility initiative – Accessible Rich Internet Applications (WAI-ARIA) is a set of technical specifications for making web pages more accessible to people with disabilities.
Our development team has worked hard to ensure that KwikSurveys’ software complies with these standards, and will strive to become the most accessible survey maker available.
Data ownership controls
KwikSurveys has been optimized for teams and organizations. This means organization admins have the ability to share PRO features and consolidate billing, but they also assume responsibility for the ownership and control of respondent data.
This encourages a more secure approach to data management, and deters the sharing of that data with anyone who’s role does not require access to it.
Team access auditing
If your data policy requires the monitoring and recording of user access to surveys and reports, you can request an activity log to be set up for all your team users. This will provide you with the means of auditing user activity and creating more stringent procedures for data protection.
This solution is not offered as part of our standard accounts, but can be requested as part of a bespoke package. Please get in touch for more information concerning team access auditing.
ISO 27001 certified datacenter
The servers on which we store user data has been certified by the ISO27001, the international standard for the management and protection of data a company holds.
This certification allows us to manage and minimize risk exposure, stay compliant with regulations like the GDPR and deliver our service in a consistent and secure manner.
Survey Maker
Professional Features
Refined by 16 years of feedback, our platform enables you to make surveys in minutes.
Advanced question types
Collect better data by asking questions in the right way. From multiple choice to Net Promoter Score.
Pseudonymize results
Separate personally identifiable information from other response data in your surveys and forms.
Exit page redirect
Redirect respondents to a landing page page upon completion of your survey.
Split testing
Perform A/B tests on text, images and videos to determine what content performs best.
White labelling
Remove all KwikSurveys’ branding from your projects and host surveys on a custom domain.
Slack integration
Receive notifications for new responses by integrating surveys with your Slack workplace.
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Net Promoter, Net Promoter Score, Net Promoter System, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.